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Reviews

Crowdsourced member reviews (1–5 star + freetext) with staff-curated public display.

How it works

  1. A member submits a review via a panel button.
  2. Staff approve / deny / respond.
  3. Approved reviews surface publicly (channel embed, public landing page if configured).

Where it lives

Dashboard: Engagement → Reviews. Submission via a Phantom panel button.

Permissions

  • engagement.view — read the list
  • engagement.edit — approve / deny / respond / ban a reviewer

Tips

  • Approve liberally — reviews build social proof. Even mediocre 3-star reviews look better than no reviews at all.
  • Always respond. A 5-star review answered with a thank-you reads well; a 1-star review answered with an apology + fix path looks even better.
  • Ban bad-faith reviewers rather than denying their submissions one by one.

Phantom is a product of Hydra Labs. The bot is run as a managed service; you do not need to host it yourself.