FAQ

Is Phantom free?

Right now, yes — every feature, no exceptions. Phantom is in early access; that includes the AI ticket helper (Auto-Assist) and Custom Branding which are expected to become paid at launch but are free today.

There's no per-server fee, no per-member fee, no time-limited trial.

Launch pricing for premium features is TBD — see Pricing & early access for what's coming and how you'll find out about it.

Do I need to host the bot?

No. Phantom is a managed service. You add it to your server and configure it from the dashboard.

Can I have Phantom in multiple servers?

Yes, unlimited. Each server is configured independently — except for Cross-Server Sync which lets you share rules across a network of your own servers.

Who can use the dashboard?

Two paths:

1. Discord Administrator or guild owner on the server.
2. Anyone holding a Discord role mapped to a Team Role with at least one permission granted.

Members with no admin and no team role can't reach the dashboard.

My moderator can't see the dashboard

Either:

• They don't have Discord Administrator → they need a team role. See Team Roles.
• They're not in the same Discord server as you → they need to be a member there first.

My trial mod can see automod / security but shouldn't

Their team role grants the relevant .view permission. Open Team Roles → edit their team role → uncheck the permissions you don't want them to have.

Can a member level up without ever talking?

Yes, via voice XP — configurable in XP rules. Toggle off "Count alone" / "Count muted" / "Count deafened" to require active voice participation.

How do I reset everyone's XP?

Levelling → Leaderboard → server-wide reset button. Requires levelling.edit.

Phantom isn't responding to commands

Check in order:

1. Bot is online (check the Phantom user in your member list).
2. The command's module isn't disabled in Guild Settings → Modules.
3. The channel isn't in the Ignored channels list.
4. You're not in the Ignored users list.
5. The command isn't gated by bot_commands_channel (which restricts where commands work).
6. Your team role has the required permission.

If still stuck → check Error Log — that's where misconfiguration surfaces.

Phantom moderated someone unfairly. How do I undo it?

• For warnings: /pmod editcase <id> or /pmod deletecase <id>.
• For timeouts: /pmod untimeout @user.
• For kicks: nothing to undo on Discord's side; they can rejoin.
• For bans: /pmod unban <user_id>.
• For Quarantine: hit the Release button on the dashboard.

How do I see what Phantom did when?

• Logging — every bot action mirrored to your configured channel.
• Audit Log — security-side events (raids, scans).
• Cases page — every moderation case.
• Error Log — bot errors with fixes.

Can I run Phantom under my own bot name?

Yes — Custom Branding. Premium feature.

How do I export my data?

Most pages have an Export button (CSV). Some examples:

• Moderation cases → Cases page → Export.
• Suggestions → Suggestions page → Export.
• Reviews → Reviews page → Export.
• Audit Log → Audit page → Export.

If you need a full database dump, contact support via Discord.

How long is my data retained?

• Moderation cases: forever (you can delete individually).
• Automod hits: 30 days.
• Audit log: configurable, max 365 days.
• Server backups: 25 most recent (older auto-prune; pin to keep).
• Tickets transcripts: 90 days (configurable).
• Quarantined users: 5,000 most recent.
• Levelling XP: forever (unless reset_on_leave is on).
• Economy ledger: forever.

My server got blacklisted by Phantom. What now?

Contact us via Discord. We'll explain why and what's needed to lift it. Usually it's a TOS violation; sometimes a false positive from automated scoring.

Is Phantom open source?

Parts are. Check the GitHub for what's public.

How do I report a bug?

Discord. We respond within hours during waking-business-hours.

Related pages

• Troubleshooting
• Pricing & early access