User Lookup

A one-shot consolidated view of everything Phantom knows about a single member of your server. Useful when a report comes in and you want context before reaching for the ban hammer.

Moderation → User Lookup.

Where it lives

Dashboard: Moderation → User Lookup. Type the user's Discord ID or username, hit Enter.

What you see

• Identity — username, display name, avatar, account creation date, server join date, current roles.
• Moderation history — every case (warns, kicks, bans, timeouts, notes) with timestamps and the issuing mod.
• Warnings count — active warnings + how many drop off when (per warning_lifetime_days).
• Automod hits — recent automod triggers attributed to this user.
• Levelling stats — current XP, level, rank in server.
• Economy — wallet balance, total earned, total spent.
• Tickets — open + closed tickets they've opened.
• Invites — invites they've sent and who they invited.

Quick actions

Each card has the relevant mod action inline so you don't need to switch pages:

• Quick Warn / Kick / Ban / Timeout buttons (gated by your per-action Team Roles permissions — moderation.kick, .ban, etc.)
• Direct DM (uses the bot to send).
• "Add internal note" — writes a note-type case row visible only to staff.
• Jump to any historical case.

Sentrix

If this Phantom instance has a Sentrix partnership, every lookup also shows a Sentrix panel: whether the account is flagged on the Sentrix network, and in which categories — cheating, leaking, scamming, raiding, spam, harassment, NSFW, impersonation, malware.

There is nothing to switch on. Where the integration exists it is simply part of the lookup, like the case history beside it. On an instance without a Sentrix partnership the panel doesn't appear at all.

How to read it. A flag is one network's assessment of an account across the whole of Discord. It is not proof, and it is not a record of anything that happened in your server — weigh it alongside the case history on the same page rather than acting on it alone.

If Sentrix can't be reached, the panel says so rather than showing a clean result. "Couldn't check" and "not flagged" are different answers and the page never confuses the two.

Permissions

• moderation.view to open this page
• moderation.warn / .kick / .ban / .timeout / .case_edit per-button

A team-role member with only moderation.view and moderation.warn sees the page in full but can only press the Warn button — the others are disabled with a tooltip explaining why.

Common workflows

• Report investigation — paste the ID, scan the moderation history, decide on an action.
• Pre-ban check — paste the ID before banning to confirm there's no context (a previously-warned user with a clean two months might just deserve another warning, not a ban).
• Cross-server hand-off — copy the username + recent case list when escalating to a sibling-server's mod team. (If you run Cross-Server Sync, the cross-server cases show up too.)

Tips

• The user doesn't have to currently be in your server. Phantom remembers users who've left, so you can look up a user who got banned three months ago to check their old cases.
• Search is exact: paste a full Discord ID or full username. Partial-name fuzzy matching is on the roadmap.
• The "Send DM" button uses your custom bot identity if you have Custom Branding enabled.